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Legal Terms That Govern Your Account

Your use of Bet Jelly depends on local law and eligible regions — access, account activity, and payments via bKash, Nagad, or Rocket all sit within the framework described here. Read these terms before you open or continue using your account.

Account EligibilityPayment Rules: bKash, Nagad, RocketLocal Law AppliesData HandlingContact Rights
Bet Jelly Legal Terms That Govern Your Account
ACCOUNT SECURITY

How We Protect Your Data and Account

Bet Jelly handles account data through standard encryption practices, and we keep your payment details — including linked bKash, Nagad, and Rocket wallets — stored in line with secure coding standards. We do not share your personal information with third parties outside of what is required to process your transactions or comply with applicable law. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request account closure. Any of these can be initiated via the Help Centre or by contacting support directly.

Data Retention

We retain account and transaction records for the period required by applicable rules. Once that period ends, data is deleted or anonymised from active systems.

Cookie Use

Cookies on Bet Jelly support session continuity across mobile and browser. You can manage cookie preferences in your browser settings at any time without losing account access.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. We never ask for your PIN or wallet password through any support channel.

Data Requests

To request your data, correct records, or close your account, open a support ticket and select the Data or Account Closure topic. We process these requests in line with applicable law.

LEGAL CONTACT

Reach Us on Policy Questions

If you have a question about how these terms apply to your account, your payment history, or your data, our support team handles policy queries directly. You can reach us through the channels below — response times vary but we aim to address policy-related questions within one business day.

Live Chat Available inside your account dashboard. Start a chat session and select the Legal or Account topic to route your query to the right team.
Email Support Send detailed policy or data queries to our support address. Include your registered mobile number so we can locate your account quickly.
Account Help Centre The Help Centre inside the platform covers common legal questions — account closure, data requests, and payment dispute steps are all documented there.

Your Legal Questions Answered

These are the questions we hear most often about how our legal terms work in practice — account access, data rights, payment rules, and how to contact us when something needs resolving.

Yes. Access depends on the laws applicable in your region. It is your responsibility to confirm that using an online gaming platform is permitted where you are before opening or continuing your account.

Your wallet transactions are subject to Bet Jelly's payment terms and the individual terms of your wallet provider. Both sets of terms apply simultaneously, so check both if a dispute arises.

Yes. Open a support ticket, select the Data Request topic, and include your registered mobile number. We will confirm what records we hold and provide them in line with applicable rules.

Account closure requests go through the Help Centre or support chat. Select Account Closure as the topic. Once confirmed, your active session ends and your data follows the standard retention period before deletion.

Where local law is mandatory and conflicts with these terms, local law takes precedence. We recommend checking your local legal position before using the platform if you have any doubt.

Contact support via live chat inside your account dashboard and select the Payment Dispute topic. Have your wallet transaction reference ready — for Rocket, Nagad, or bKash this appears in your wallet's transaction history.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.