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How We Handle Your Information

We collect account data when you open an account, make deposits via bKash, Nagad or Rocket, and use our lobby. This policy explains what we keep, how we use it, and who you contact to request changes or deletions.

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Bet Jelly How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

We built our data handling around the workflow Bangladesh players already use—mobile wallets, quick account access, and support in English. Every process, from bKash deposits to withdrawal verification, logs only what we need to complete the transaction and meet record-keeping rules.

Payment Data

When you deposit via bKash, Nagad or Rocket, we store the transaction ID, amount, and timestamp to verify the payment cleared. We do not store your wallet PIN or full account number—only the last four digits for your reference.

Cookie Use

We use cookies to keep you logged in when you switch between the sportsbook, live casino, and slot lobby. Session cookies expire when you close the browser; preference cookies remember your language choice and stay until you clear them.

Account Security

We hash your password so even our staff cannot read it. When you log in from a new device, we send an OTP to your registered phone number. Two-factor authentication is optional but recommended for accounts with frequent withdrawals.

Data Retention

Active account records stay on our system as long as you keep playing. If you request account closure, we anonymize betting history after the mandatory retention period required by financial record-keeping rules in the regions we operate.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, correct an error in your profile, or request account deletion, contact us through any of these channels. Include your registered email so we can verify your identity before releasing account information.

Team online

Live Chat

Open the chat widget in the bottom right corner of any page. Tell the agent you need help with a privacy request and provide your registered email address. Most inquiries are handled within one business day.

Email Support

Send your request to our support email from the address you used to register. Describe what you need—data copy, correction, or deletion—and we'll reply with next steps within two business days.

Account Settings

Log in and visit your account settings to update contact preferences, turn off promotional messages, or change your phone number. For data-export or deletion requests, use live chat or email since those require identity verification.

Privacy Policy Questions

We collect your email, phone number, date of birth, and preferred currency when you register. When you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount to verify the payment cleared.

Yes. Contact our support team via live chat or email with your registered email address. We'll send you a file containing your account details, transaction history, and any support conversations within two business days.

Log in to your account, open settings, and turn off promotional messages under contact preferences. You'll still receive account-security notifications and withdrawal confirmations, but no marketing emails.

We share transaction data only with the payment processor handling your bKash, Nagad or Rocket deposit—just the minimum needed to complete the transfer. We do not sell your data to advertisers or external marketing platforms.

We retain account records for the period required by financial record-keeping rules in the regions we operate. After that window expires, we anonymize your betting history so it can no longer be linked to your identity.

Contact support with your registered email and request account deletion. We'll close your account, process any pending withdrawals, and schedule data anonymization after the mandatory retention period required by applicable regulation in eligible regions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.