Reference

Terms That Govern Your Bet Jelly Account

These terms set out what you agree to when you open and use a Bet Jelly account. Access and eligibility depend on your local law and the regions we currently support — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personSubject to change with notice
Bet Jelly Terms That Govern Your Bet Jelly Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a dispute about a transaction made via bKash, Nagad or Rocket, our support team can help. Queries about account suspension, wallet verification holds, or eligibility are handled through the channels below.

Team online

Live Chat

Open the chat widget from any page on Bet Jelly for the quickest response on account or payment term queries.

Email Support

Send detailed term or dispute queries to our support address. Include your registered mobile number for faster account lookup.

Help Centre

Our help centre covers common questions on account rules, wallet matching, and what happens when terms are updated.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

We take account integrity seriously. Your data is held securely and used only to operate your account and process payments through bKash, Nagad and Rocket. You have the right to request a copy of the information we hold, ask us to correct inaccurate details, or close your account at any time by contacting support. Retention periods follow applicable law — we do not keep your data longer than necessary.

Data Handling

Account data — including your registered mobile number and wallet details — is stored securely and never shared with third parties outside of payment processing.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your account preferences between visits.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

To update your registered mobile number or wallet details, submit a request through live chat with your account verification documents ready.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens a Bet Jelly account. Eligibility depends on your local law and the regions we currently support — access is not available everywhere.

We can update these terms at any time. We will notify you via your registered contact, but continued account use after a change means you have accepted the new version.

Transactions where the wallet name does not match your registered account name will be held for manual verification. Contact support with your details to resolve it quickly.

Contact our support team via live chat or email and request account closure. Any verified balance in your wallet will be processed back to your registered bKash, Nagad or Rocket number.

You can request a copy of your account data, ask us to correct errors, or request deletion subject to legal retention requirements. Raise these requests through our support channels.

Accounts in breach — including duplicate registrations or fraudulent wallet use — may be suspended immediately. Funds are held pending a verification review before any release is considered.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.